After nearly five years of cancelled flights, Frontier is back in the air

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Frontier will serve Wilmington-New Castle Airport with the 180-seat, Airbus A320 with flights set for Tuesdays, Thursdays and Sundays.

NEW CASTLE (DE) 02/11/21: It was just a year ago that Frontier announced right here at the New Castle County Airport that they would be offering flights three days a week but shortly before the first scheduled flight was to lift off in March, the Pandemic hit, and Frontier halted service.

Today, the first flight out will take off for Orlando, Florida for the first time in five years. 

After service was halted back in March due to the pandemic, Frontier Airlines will now be able to resume service in February, said the Delaware River and Bay Authority (DRBA) who operates the airport earlier this week.

“We’re overjoyed to begin service at New Castle Airport with nonstop flights to Orlando and return commercial air service to Delaware, Said Daniel Shurz, Senior Vice President of Commercial at Frontier Airlines.

Earlier this month, the Transportation Security Administration (TSA) federalized the Wilmington-New Castle Airport.

Frontier Airlines plans to restart scheduled commercial service to and from Orlando International Airport beginning Feb. 11, 2021. The non-stop service from Wilmington-New Castle Airport (ILG) to Orlando International Airport (MCO) will operate three times weekly., the authority says.

Photo by George Shea For Delaware Newsline | After nearly five years of grounded flights at NCC Airport, Frontier is finally airborne

To accommodate the planned return of commercial service to the airport, the Delaware River & Bay Authority (DRBA) recently completed renovations to the terminal that include the checkpoint and baggage screening areas as well as the secure area of the terminal.

The Authority has invested approximately $2 million for security compliance and customer service improvements inside the passenger terminal. These upgrades include expanding and improving the security queue to enable TSA to conduct passenger screening more efficiently; building a new modern ticketing/check-in counter and gate area seating; and improving technology infrastructure upgrades throughout the building to accommodate new passenger information displays and improved airline communications.

TSA has installed state-of-the-art equipment to screen passengers, their checked baggage and carry-on baggage. TSA officers will be on site about two hours prior to scheduled flights and will begin to screen passengers and their baggage an hour before each scheduled departure.

Photo by George Shea For Delaware Newsline | After nearly five years of grounded flights at NCC Airport, Frontier is finally airborne

“The TSA officers who will be conducting security screening operations at Wilmington-New Castle Airport are well-trained and experienced in all of our screening protocols,” said Gerardo Spero, TSA’s Federal Security Director for Philadelphia International and Wilmington-New Castle Airports. “We look forward to working with the Delaware River & Bay Authority and their law enforcement agency, Frontier Airlines and all of our security stakeholder partners at the airport as commercial flights start up.”

“One of the DRBA’s goals for Wilmington-New Castle Airport has always been to establish quality, sustainable air service for our community and Frontier’s return is both a commitment to Delaware and a testament to the market sustainability of passenger demand at this airport,” said Stephen D. Williams, DRBA Deputy Executive Director and Airports Director. “With the support of our colleagues at TSA, the State of Delaware will no longer be the only state in the union without regularly scheduled commercial service.”

Photo by George Shea For Delaware Newsline | After nearly five years of grounded flights at NCC Airport, Frontier is finally airborne

On Thursday, Feb. 11, passengers aboard Frontier Airlines in-bound flight #1254 to Wilmington-New Castle Airport from Orlando, Florida, is expected to arrive at 12:38 p.m. Frontier will serve Wilmington-New Castle Airport with the 180-seat, Airbus A320 with flights set for Tuesdays, Thursdays and Sundays.

Frontier is focused on more than low fares. The carrier offers customers the ability to customize travel to their needs and budget. For example, customers can purchase options a la Carte or in one low-priced bundle called the WORKS. This bundle includes refundability, a carry-on bag, a checked bag, the best available seat, waived change fees, and priority boarding.

Photo by George Shea For Delaware Newsline | After nearly five years of grounded flights at NCC Airport, Frontier is finally airborne

The airline’s frequent traveler program, FRONTIER miles, lets members enjoy many benefits as well as the ability to attain Elite status. Like the airline, FRONTIER miles is family friendly, and the program makes it easy for families to enjoy the rewards together, including family pooling of miles. FRONTIER miles is aptly named because you earn one mile for every mile flown-no funny formulas at Frontier. Whether customers travel a little or a lot, they will find FRONTIER miles rewarding.

Frontier is also taking the health and safety of customers and team members seriously during this pandemic and have made it their first priority. Frontier introduced sweeping health and safety enhancements in 2020 that touch every step of a customers travel journey with the airline.

Frontier requires all customers and crew members wear a face covering throughout their travel journey. Plus, anyone flying with Frontier must complete a health acknowledgement prior to flying confirming that neither they nor anyone in their household has exhibited Covid-19 related symptoms in the last 14 days, they will wash their hands/sanitize before boarding the flight, and they understand and acknowledge the airline’s face covering policy and pre-boarding temperature screening policies.

Also, during the flight, main cabin air is a mix of fresh air drawn from outside and air that has been passed through an air filtration system that features HEPA filters capable of capturing respiratory virus particles at more than 99.9% efficiency-similar to those used in hospital environments. Frontier’s modern all-airbus fleet is among the youngest in the world-all aircraft currently in operation are less than four years old.

“We are absolutely thrilled to be launching the only commercial air service from Wilmington-New Castle Airport,” said Barry Biffle, president and CEO of Frontier Airlines. “We look forward to providing an affordable and convenient air travel option for residents in the greater Delaware area.”

Health ScreeningsFace CoveringsAirport ParkingIntro Fare OfferAbout Frontier

Frontier has been an industry leader in healthy travel initiatives and is currently the only U.S. airline conducting temperature screenings for all passengers and crew prior to boarding. There is also a health acknowledgement during check-in.

Frontier requires all customers and crew members wear a face covering throughout their travel journey. Plus, anyone flying with Frontier must complete a health acknowledgement prior to flying confirming that:

  • Neither they nor anyone in their household has exhibited Covid-19 related symptoms in the last 14 days,
  • They will wash their hands/sanitize before boarding the flight, and
  • They understand and acknowledge the airline’s face covering policy and pre-boarding temperature screening policies.

Frontier requires all customers and crew members wear a face covering throughout their travel journey. New Castle County Airport also requires facial coverings inside the airport at all times.

Parking at the New Castle Airport will cost $5 per day starting after the first hour. Those flying in also have options for car rentals including an Avis station inside the terminal.

Nonstop travel is valid daily through March 3, 2021. A seven-day advance purchase is required. Round-trip travel not required.

Discount Den fares are only available at FlyFrontier.com to Discount Den members. Join Discount Den here! Fare(s) shown include all transportation fees, surcharges and taxes, and are subject to change without notice until purchased. Seats are limited at these fares and certain flights and/or days of travel may be unavailable.

All reservations are non-refundable, except that refunds are allowed for reservations made seven days (168 hours) or more prior to departure and provided that a refund request is made within 24 hours of initial reservation.

Changes or cancellations made to itineraries after the 24 hours will be subject to change fees, and any fare differential. Learn more about our change policy. Previously purchased tickets may not be exchanged for special fare tickets. Flight segments must be cancelled prior to scheduled departure time or the tickets and all amounts paid will be forfeited.

Additional travel services, such as baggage and advance seat assignments are available for purchase separately at an additional charge. For a complete list of rules and regulations please refer to Frontier Airlines’ Contract of Carriage and Terms and Conditions.

About Fares: Fares include all transportation fees, surcharges and taxes, and are subject to change without notice. Some markets do not offer daily service. Schedules are subject to change without notice. Unless otherwise indicated, all flights are operated by Frontier Airlines. Other restrictions may apply.

Frontier Airlines is committed to “Low Fares Done Right.” Headquartered in Denver, Colorado, the company operates more than 100 A320 family aircraft and has the largest A320neo fleet in the U.S.

The use of these aircraft, Frontier’s seating configuration, weight-saving tactics and baggage process have all contributed to the airline’s average of 43 percent fuel savings compared to other U.S. airlines (fuel savings is based on Frontier Airlines’ 2019 fuel consumption per seat-mile compared to the weighted average of major U.S. airlines), which makes Frontier the most fuel-efficient U.S. airline.

Frontier is also committed to families enabling children 14 years and younger to fly free through the airline’s Discount Den travel club on qualifying flights.

With over 150 new Airbus planes on order, Frontier will continue to grow to deliver on the mission of providing affordable travel across America.

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Delaware Newsline is a digital Delaware News Organization that provides local and national breaking news content to its Delaware and U.S. audience, by utilizing multiple platforms including web, social media, and video.

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