More resources for Wilmington residents affected by Hurricane Ida

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Team Rubicon Brings Volunteer Vets to Wilmington 
Team Rubicon, a national disaster response organization made up of volunteer military veterans, is bringing teams of volunteers from across the United States to Wilmington to assist residents directly affected by Hurricane Ida in conjunction with the City’s Emergency Management Office. Beginning today, Friday, September 10, and continuing for the next two weeks, teams of about 15-20 trained volunteers will canvass sections of the City affected by flooding to help assess and meet the most serious needs. Team Rubicon members will conduct outreach with representatives from DEMA and the City, focusing on homeowners who lack insurance, are underinsured, or simply unable to perform the work themselves. Once the initial assessment is completed, Team Rubicon expects to start providing necessary services such as mucking out, tarping, moisture control, old mitigation, and more as early as this weekend. To request assistance, homeowners are urged to call the new toll-free Crisis Cleanup Hotline at 1-844-965-1386.
Team Rubicon serves communities by mobilizing veterans to continue their service by leveraging their skills and experience to help people prepare, respond, and recover from disasters and humanitarian crises. Founded following the Haiti earthquake in 2010, the organization has grown to almost 150,000 volunteers across the United States and has launched over 800 operations both domestically and internationally. Amidst the COVID-19 outbreak, Team Rubicon has not only pivoted to be able to continue to deliver disaster response and rebuild services in core mission areas but has also expanded their scope of missions to meet community needs brought about by COVID. Visit for more information.  
WRK Group Collecting and Distributing Food, Other Supplies
The WRK Group – The Teen Warehouse, REACH Riverside and Kingswood Community Center – will be collecting and distributing food and other supplies to the community this week and next.  Donations will be distributed from The Warehouse’s food pantry, located at 1121 Thatcher Street, until 7:00 p.m. today, Friday, September 10th. The Food Bank will distribute food from Kingswood Community Center’s parking lot, 2300 Bowers Street, beginning at 11:00 a.m. today, as well.  Food and other donations will take place Monday through Friday from 2 p.m. to 6 p.m., and Saturday from 9 a.m. to 1 p.m. until Saturday, September 18. The group is no longer accepting clothing donations, though monetary donations are still being accepted. Donate today at ALL donations made to the WRK group during this time will be used to support flood recovery efforts. A list of needed food and household items is included at the end of this release. Meanwhile, the Salvation Army will again supply neighborhood residents with a hot dinner later today, courtesy of the Delaware Volunteer Organizations Active in Disaster (DEVOAD) and the American Red Cross. 
DEMA’s Flood Cleanup Assistance Program
DEMA’s Flood Assistance Program, funded by the state’s Emergency Management Resilience Fund, will provide cleanup services for qualifying households through the Milford Housing Development Corporation.  These services may include: 

  • Mucking
  • Removal of damaged drywall
  • Moisture control of affected areas
  • Minor structural repairs
  • Insurance deductible assistance

Residents should apply for DEMA’s Flood Assistance Program by calling: 1-844-413-0038. Eligibility includes those living in single households earning less than $52,000 per year, with a higher limit for families. Individuals will also need to show proof of residency in the area outlined here: Along the East side of Northeast Boulevard to 17th Street, from 17th to Bowers, from Bowers to E. 12th Street, from E. 12th Street to Pullman and from Pullman to Northeast Boulevard.

City of Wilmington Crisis Cleanup Hotline
The City of Wilmington is offering a toll-free Crisis Cleanup Hotline (1-844-965-1386) to serve as a clearinghouse for all the muck out, tear out, and water removal needs of those directly affected by the remnants of Hurricane Ida. Residents needing assistance can be connected with local volunteer groups that may assist with:   

  • Cutting fallen trees
  • Removing drywall, flooring and appliances
  • Tarping roofs
  • Mold mitigation 

In partnership with the Delaware Volunteer Organizations Active in Disaster (DEVOAD), these services are performed by volunteers and will be provided at no cost to the resident. Service is not guaranteed, and resources are limited. After providing your information to the Hotline, residents may be contacted by a representative from a participating organization who will determine if they are able to provide assistance.

The Crisis Cleanup Hotline will remain open with extended hours until Friday, October 1, 2021, though residents can call and leave a message at any time and a volunteer will return the call as soon as possible.

This hotline does not provide help with social services such as food, clothing, and shelter. For food assistance or other social services, please contact the Social Services Call Center: 302-571-4900. Deaf or Hearing-Impaired individuals can call 7-1-1 and give the Customer Service Call Center number. Residents should continue to call 9-1-1 in an emergency.


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Delaware Newsline is a digital Delaware News Organization that provides local and national breaking news content to its Delaware and U.S. audience, by utilizing multiple platforms including web, social media, and video.

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