What it’s like on the front lines of a pandemic
The world has changed, but the core of our first responders has not.
The world has changed, but the core of our first responders has not. Our daily lives have been upended, but our front line workers stand up, show up and give patients the compassion and care they need and deserve.
While this pandemic has brought a sense of uncertainty, one thing remains constant: the dedication of first responders to serving the needs of our community.
We want to sincerely thank the incredible people who are going above and beyond to live out our mission every day that “above all else, we are committed to the care and improvement of human life.”
Read on to hear from several first responders with healthcare facilities across the nation about the inspiring work they are doing to support each other and go above and beyond in caring for patients during this critical time.
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JACKIE NETTLES | North Florida Regional Medical Center
This small gesture made such a tremendous difference for this patient.
n order to prevent the spread of COVID-19 to our patients and colleagues, our facilities currently have restrictions in place for visitor access. When a patient’s wife asked if she could “visit” with her husband through the window, Jackie brought the patient to the window of his room so that he could see his wife, who was on the sidewalk on the other side of the road with an “I Love You” sign. This small gesture made such a tremendous difference for this patient.
AMBER CRAIG | West Valley Medical Center
This month has been trying. It’s caused many tears, and a lot of lost sleep.
n the midst of a pandemic, Amber is proud to come to work each day with her incredible team. She also acknowledges her “team” at home who keeps things running while she is away. From her parents bringing groceries to her daughter cooking and cleaning, Amber credits her family to stepping up while she is away at work during such a critical time.
“This month has been trying. It’s caused many tears, and a lot of lost sleep,” explains Amber. “My husband has been my rock. He has wiped every tear, cooked and cleaned, repaired the house, balanced the budget and given me encouragement. He hasn’t complained that I’m never home, and supports his nurse. I’m so very blessed to be a nurse, even more because I have this team behind me!”
TRISHA MANTHE | Southern Hills Hospital and Medical Center
She decided to pick up extra shifts to cover needs at the hospital related to COVID-19.
risha is on the front lines as an ER nurse providing superior patient-care to those who need it most. She has two kids at home, and her husband, who is in the Air Force, just returned from Qatar. In the midst of all she has going on, she decided to pick up extra shifts to cover needs at the hospital related to COVID-19.
PATRICK PABONE | Sarah Canon Research Institute
It is actually very humbling being on the front line.
atrick, a Sarah Cannon nurse navigator, was asked to assist with COVID-19 screening after his regular work hours. He did not hesitate to offer his time to help his colleagues during this busy time—and not only helped with screening for three days, but also transported PUI patients to their unit when needed. Patrick defines what nursing is all about—going above and beyond for patients every day.
When thanked for going above and beyond the call of duty, Patrick replied, “Thank you! It is actually very humbling being on the front line. We want to provide the most warm and loving care to the patients who come in. Truly defines what nursing is really about!”
ASHANTI NORRIS | HCA Houston Healthcare Northwest
Every once in a while you just need a boost.
ospitals are seeing an increasing amount of patients due to COVID-19, and Ashanti could tell her team members could use a morale boost. She posted a note on Nextdoor, a social networking site for neighborhoods, asking if anyone in the community would be interested in writing thank you notes to health care professionals. The response was overwhelming. Ashley collected enough thank you notes for everyone on her floor.
“Every once in a while you just need a boost,” Ashanti told KHOU-TV. “You just need to know that the work that you’re doing. It matters. And thank you cards, like this. I think it’s going to go such a long way.”